What is the importance of listening

What does “active listening” mean?

Active listening means an open, respectful and empathic attitude towards the conversation partner and the content of the conversation.

Active listening - as an essential tool of communication - makes it its task to understand the conversation partner better and is therefore the most important discipline in conducting a conversation. The main thing is to listen carefully to what you say, to agree with him and, if necessary, to ask questions.

The essential elements of "active listening"

The founder of talk therapy in medical psychology, Carl Ransom Rogers, sees three elements as the basis for "active listening":

  1. An empathic and open attitude
  2. The appearance of the interlocutor should be authentic and similar.
  3. Facing acceptance and positive attention

Advantages of "active listening"

  • The interlocutors can respond better to each other.
  • Active listening forms the sensible basis of argumentation for the further course of the conversation.
  • Misunderstandings are becoming less common
  • Building a level of trust

The goals of "active listening"

  • Creating a good atmosphere
  • Understand the way other people think
  • Get involved with the conversation partner
  • To agree emotionally
  • Animate the person opposite to take action
  • Understand the opinion and motives of the interlocutor and also respect them
  • Repeating important points and thoughts of the other person

Means with which one signals "active listening"

A distinction is made between verbal and non-verbal means that can be used to signal to your interlocutor that you are actively listening to him.

Verbal means

  • "Yes", "I understand" and the like. signal an agreement.
  • "Could you please explain that to me a little more precisely ?! - signals a question.
  • Reluctance to express one's own opinion
  • Don't interrupt your conversation partner, let him finish speaking

Non-verbal means

  • Keep eye contact
  • Possibly take notes
  • Doze off
  • keep eyes open